Teneo.ai Appoints Lee A. Kayne as Director of Partnerships and Strategic Accounts for North America

Experienced Industry Leader Brings a Wealth of AI, CX, Cloud, Go-to-Market, Sales & Partner Leadership, and Operational Expertise

Teneo.ai, a global leader in conversational AI solutions for enterprises, today announced the appointment of Lee Kayne as Director of Partnerships and Strategic Accounts for North America. Teneo.ai’s innovative platform enables businesses to build human-like, context-aware virtual assistants that scale effortlessly across CCaaS platforms and on-premises contact center systems. Trusted by some of the world’s largest enterprises, Teneo is redefining customer engagement.

Reporting directly to Michael Kenney, North American Leader at Teneo.ai, Kayne will spearhead the expansion of strategic partnerships and drive growth among enterprise accounts in the region.

Kayne brings over 30 years of leadership experience at top cloud and SaaS firms, with a proven track record of helping global enterprises solve complex challenges in customer experience (CX), contact centers, and telecommunications.

“Lee is an accomplished leader with a history of building and scaling high-impact partnerships and driving enterprise growth,” said Michael Kenney. “His consultative approach and ability to deliver measurable value for both organizations and their customers make him the perfect addition to our team.”

Kayne joins Teneo.ai after a successful consulting practice where he advised emerging CX technology companies on partnership development, revenue acceleration, and enterprise account growth. Prior to this, he served as Senior Vice President of Sales for North America at Aspect Software, where he played a pivotal role in revitalizing the company’s position in the contact center market.

He also held several senior sales and operational roles at Genesys, including Senior Vice President of Sales for Genesys Cloud.

“I am thrilled to join the passionate and talented team at Teneo.ai,” said Kayne. “The market for AI-driven automation solutions is experiencing unprecedented growth, and Teneo.ai stands out with its ability to deliver enterprise-scale conversational AI with exceptional success rates in over 100 languages. I look forward to building on the company’s European success and driving rapid growth in North America.”

Earlier in his career, Kayne held sales roles at industry leaders including IBM, ROLM, Echopass, and Infor. Based in the Atlanta area, he will work closely with customers and partners across North America.

For further information, please contact:

Marie Angselius-Schönbeck – Chief Impact Officer, Teneo.ai
Email: marie.angselius@teneo.ai

About Teneo.ai  

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.  

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.  

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.  

Learn more at www.teneo.ai.